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WRITING

The Journal.

Notes on what I learn while building: agents, automation and the rough edges of Meta's API.

WHATSAPPDRAFT

The 24-hour window is a product problem, not a support problem

Every team selling on WhatsApp loses money in the same place, and almost nobody has instrumented that place.

Aug 20, 2026 · 6 min read
AGENTSDRAFT

What separates an AI agent from a pretty demo

A demo passes five hand-picked cases. Production has the other ninety-five.

Aug 06, 2026 · 7 min read
AUTOMATIONDRAFT

Automation that survives its first error

The flow that works on a good day is easy. What matters is what happens at 3am when the API on the other side goes down.

Jul 18, 2026 · 5 min read

EDITOR'S PICKS

  • The 24-hour window is a product problem, not a support problem
  • What separates an AI agent from a pretty demo
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